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Ref no:
RGU04842
Published:
4/7/2022
Closes:
17/7/2022
Location:
RGU Garthdee, AB10 7GJ
Salary:
£22,254 - £24,871 per year
Contract Type:
Permanent
Position Type:
Full Time
Hours:
37 hours per week
Work From Home:
Hybrid

This position has expired.

Job Summary

The School of Computing has an opening for a full time Course Administrator. You will be working in a busy office that deals with all the school’s courses, undergraduate, graduate apprenticeships and postgraduate. Once trained in course admin processes and academic regulations, you will have primary responsibility for the administrative needs of the school’s short courses. You will also be partly responsible for looking after general enquiries via walk ins, email, telephone and other means of communication, and responsible for assisting the rest of the course admin team where needed. You will need to be able to multi-task, and maintain a high level of diligence, accuracy and attention to detail.

This post is offered on a full-time basis working 37 hours per week in a hybrid setting.

Salary on first appointment is normally to the bottom of the scale, although in exceptional circumstances an appointment further up the scale may be considered.

To apply, please submit your CV along with a covering letter detailing your suitability for the role as set out in the person specification.

Informal enquiries are welcome to Virginia Dawod at v.dawod@rgu.ac.uk 

Interview date: 2nd August.

Job Description

RESPONSIBLE TO: School Operations Manager

RESPONSIBLE FOR: No supervisory responsibility

PURPOSE OF POST: To provide efficient and effective administration of the school’s short courses and to provide all-round support to the course administration team covering our undergraduate, postgraduate, Graduate Apprenticeship and IIT programmes.  

PRINCIPAL DUTIES

  • Short Course Administrator:

    • Act as first point of contact and support for short course students in the School, including monitoring the Short Courses Inbox and responding to enquiries within agreed timeframe;
    • Update and maintain records for short course students, including setting up and maintaining a student database, processing withdrawals, deferrals, extension requests;
    • Collate materials for and liaise with External Examiners;
    • Service the short course Extenuating Circumstances Panels;
    • Service Short Course Assessment Boards; including: marks entry, spreadsheet preparation, production of statistical information, and Academic Appeals;
    • Liaise with central departments to ensure effective short course administration;
  • Manage School Office Reception role – in person enquiries, or via phone, virtual office, email and AskRGU, when required;
  • Manage School’s Student Requests Inbox – processing or assigning extensions, deferrals, suspensions, transfers, appeals, etc;
  • Support UG, PG, GA and IIT course administrators as and when directed by Course Coordinator, with an emphasis on UG course administration;
  • Undertake other course administration tasks for the School as assigned, which may include among others:
    • Academic and Non-Academic Conduct Hearings;
    • Coursework moderation;
    • Updating Student handbooks on CampusMoodle;
    • Student attendance monitoring;
    • Ensuring feedback is released within the prescribed timeframe

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and Professional Memberships

Highers (or equivalent) to include English.

Knowledge and Skills

Knowledge of Microsoft Office, including Word, Excel and Outlook.

Able to develop and maintain effective working relationships and work effectively as part of a team.

Excellent organisation skills, including the ability to prioritise and manage own workload to meet deadlines in a busy office environment.

Experience

Experience of working in an administrative role.

Experience of working in a busy office.

Experience of job(s) requiring accuracy and attention to detail.

Experience of taking minutes and preparing committee paperwork.

Experience of prioritising multiple tasks to meet deadlines.

Experience of problem solving and using initiative.

Proven commitment to customer service.

 

DESIRABLE REQUIREMENTS

Qualifications and Professional Memberships

HNC or HND or equivalent.

Knowledge

Knowledge of data protection policies.

Knowledge of student records systems, SITS or similar.

Experience

Experience of working in the HE sector.

Experience of supporting remotely delivered tasks.

Behaviours

Behaviour 1 - Communication - Ability to receive, understand and convey both straightforward information, and information requiring careful explanation, in a clear and accurate manner

Behaviour 2 - Liaison and Networking - Experience of  circulating information in an accurate and timely manner,  working across team boundaries to build and strengthen working relationships and leading and developing internal networks to pursue a shared interest

Behaviour 3 - Initiative and Problem Solving - Experience of using initiative and creativity to resolve problems, identifying practical and suitable solutions

Behaviour 4 - Team Development - Experience of providing advice or guidance to new starts delivering training or instruction to others on specific tasks or activities